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Privacy Policy

Last updated: July 2026

1. Information We Collect

  • Account info: name, email, hashed password (we never store your plain-text password)
  • Usage data: tests attempted, scores, study streaks, weak topics
  • Payment data: handled entirely by Razorpay — we never store card details
  • AI Doubt Solver: questions you submit and the AI's response

2. How We Use Your Information

We use your data to personalize your dashboard (progress, study plan), unlock premium content you've paid for, improve our test series and AI answers, and send important account or exam-related updates.

3. Where Your Data Lives

Your data is stored on our own private server (VPS), in a MongoDB database and on the server's own disk — not on a third-party cloud storage service. Access is protected by authentication and standard server security practices (firewall, HTTPS encryption, hashed passwords).

4. Third-Party Services

  • Razorpay — payment processing
  • AI Provider (Claude/OpenAI) — powers the Doubt Solver feature
  • Google — only if you choose "Continue with Google" to sign in

Each of these providers has its own privacy practices governing the data they process on our behalf.

5. Data Sharing

We do not sell your personal data. We only share data with the service providers listed above, strictly to operate the Platform.

6. Your Rights

You can request a copy of your data, ask us to correct it, or request account deletion at any time via the Contact page.

7. Data Security

Passwords are hashed (never stored in plain text), all traffic is encrypted via HTTPS, and our server is protected by a firewall restricting access to only what's needed. No system is 100% secure, but we take reasonable steps to protect your information.

8. Children's Privacy

NeetOne is used by students preparing for competitive exams, including minors under parental supervision. We do not knowingly collect more data from minors than is necessary to provide the service.

9. Changes to This Policy

We may update this policy periodically. Significant changes will be notified on the Platform.

10. Contact Us

For privacy-related questions, reach us via the Contact page.

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